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Permute won't open *.m4v and *.mov files.

serhiy.makarenko

26 Jan, 2012 10:20 AM via web

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Just now bought Permute from MAC and try to convert in to WebM *.m4v file which i export from iMovie. But Permute won't add them in to convertation list. I try do this action on two Mac's which run under Lion and Snow Leopard. In what may be the problem?

Thanks for help.

---

For some unknown to me reason i can not post replay.

Hi,

iMovie version 9.0.4 (1634). Export settings: Export -> Export Movie -> Big (iPhone, iPad, Apple TV, Mac 960x540). When i choose Debug Video, select my file Permute not responding.

Thanks for help.

1. Support Staff 2 Posted by Krystof Vasa on 26 Jan, 2012 03:04 PM

   

   Hi,

   which iMovie version are you using? What export settings are you using? Go to Preferences > Advanced, choose Debug Video, select your file and post the output here.

   Thanks.

   Krystof

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2. 3 Posted by serhiy.makarenko on 26 Jan, 2012 07:44 PM

   

   Hi,

   iMovie version 9.0.4 (1634). Export settings: Export -> Export Movie -> Big (iPhone, iPad, Apple TV, Mac 960x540). When i choose Debug Video, select my file Permute not responding.

   Thanks for help.

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3. Support Staff 4 Posted by Krystof Vasa on 27 Jan, 2012 06:27 PM

   

   Hi,

   I cannot reproduce this issue on my computer, using identical version of iMovie. Could you try it with this beta? http://updates.fuelcollective.com.s3.amazonaws.com/permute/Permute_...

   Krystof

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4. 5 Posted by serhiy.makarenko on 27 Jan, 2012 06:55 PM

   

   Hi,

   In beta not changing anything. Bug still have a place. Try convert my problem file: http://files.makarenko.me/movies/iphone_3gs_zamena_displeya_ekrana_...

   Thanks for help.

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5. 6 Posted by serhiy.makarenko on 27 Jan, 2012 06:57 PM

   

   And when i try choose Debug Video, select my file Permute is freeze. See screen shot below and error log:
   http://files.makarenko.me/logs/Permute_Error_Message.txt

   Thanks for help.

   • 1.png 198.9 KB

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6. Support Staff 7 Posted by Krystof Vasa on 29 Jan, 2012 09:09 PM

   

   Hi,

   This is indeed weird. Thanks for the upload, I can see now why it's not responding, but it's really weird why it won't let me add the video to the queue. I'll work on this and will let you know as soon as I find out what's wrong.

   Krystof

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