Reporting

Whenever you find a bug in one of our apps, we'll be more than happy to squash it for you. To investigate the matter, however, we usually need some more information from you:

1) Let us know what OS are you running (you can find this information by going into the Apple menu → About This Mac).
2) Let us know what hardware are you running (most importantly the CPU type - PPC/Intel/Intel 64 bit). If you don't know what CPU type your computer's running, let us know the computer type and the year you've bought it.
3) Open Terminal (in /Applications/Utilities/), enter defaults write com.fuelcollective.##appname## FCLoggingEnabled -bool YES (where ##appname## is either permute, snippet, swatch, eon or contents, depending on what app you're having trouble with, resulting in e.g. defaults write com.fuelcollective.permute FCLoggingEnabled -bool YES) and hit enter (the application should not be running while doing this).

This enables a debug mode with more Console logging - please, see Console in /Applications/Utilities/ and report the app's output here (select lines with the app's name in them and use the 'Save As...' command in the File menu). When you're done with the logging, enter defaults write com.fuelcollective.##appname## FCLoggingEnabled -bool NO in Terminal and hit enter (this disables the otherwise unnecessary logging).

4) If part of the problem is that the application's not responding, open Acitvity Monitor (in /Applications/Utilities/ as well), select the application in the table and select Sample Process from the View menu. You can save the report into a file and then attach it here to your post so you don't have to copy-paste it.

It will much speed up the bug fixing process. Thank you!